FAQ

General

Where are your products made?

All of our products are made in the UK.

Are your products vegan?

Yes, we don't use any animal-derived ingredients.

What does medical grade skincare mean?

Medical-grade skincare products contain higher concentrations of active ingredients and often focus on increasing bioavailability and use specialised delivery systems to penetrate deeper into the skin. This allows them to target specific concerns, such as acne, wrinkles, and hyperpigmentation, providing faster and more noticeable results compared to over-the-counter products. Very often medical-grade skincare is backed up by clinical trials for effectiveness and safety.

Are the products suitable for my skin?

Our products are designed to work with all skin types and shades. We always recommend to perform a batch test prior first use. If you have a specific skin condition we strongly recommened to get advise by a qualified professional.

Do you test on animals?

We don't test any of our products on animals. All of our products are tested on human volunteers for safety and efficacy.

Shipping & Refunds

How long does shipping take?

Usually orders are delivered within 1-3 working days.

What is your refund policy?

We offer a full satisfaction 30-day money back guarantee. Learn more about our returns and refunds policy here.